Agent Frequently Asked Questions

What is the Flathead Farm Smart Home program?

Flathead Farm Mutual is offering smart water leak detectors to your customers to help them avoid damages in their home. These detectors help catch little problems before they become big problems.

Who is eligible?

Anyone with an active home insurance policy from Flathead Farm Mutual.

Policyholder requirements:

  • Wi-Fi network where devices are to be used
  • Apple or Android smartphone with a recent operating system

What are the benefits to my customers?

  • Peace-of-mind, especially while away from their home
  • Learn of little problems before they become big problems
  • Monitoring places not in daily view such as the basement water heater, sump pump, and unused bathroom toilet
  • Avoid major damage from a water leak
  • Avoid cost and hassles with repairs:
    • Insurance deductible
    • Contractors at their home
    • Time away from regular activities and disruption to their schedule
  • Using the Flathead Farm Mutual app for emergency weather alerts and easy access to Flathead Farm Mutual’s website

What are the benefits to me?

  • The ability to offer your customers free and valuable smart home products
  • Potential for reducing your loss ratio
  • Increasing customer retention and satisfaction

What will happen once you sign up your customer?

  1. After you register them on the web page flathead.getroost.com/agent-1:
    1. Roost will ship two water leak detectors the next day
    2. Roost will send an email to your customer with a USPS tracking code when the devices ship
    3. Your customer will receive them in 5-7 business days
  2. Your customer will also receive an email and SMS from Roost with instructions to:
    1. Download the Flathead Farm Smart Home app from the app store (Apple or Google).
    2. Create their account in the app
  3. They will receive Roost devices in the mail after the order is placed
  4. When they receive their devices, they need to set up the leak detectors by connecting them to their Wi-Fi network following the instructions in the package
  5. Then, place their leak detectors where they are concerned about possible water leaks

What if they need help connecting their detectors to Wi-Fi or have other technical questions?

Your customers can contact Roost Support for any assistance or questions:

What if my customers want to purchase additional products?

Your customers can purchase additional products from within their Flathead Farm Smart Home app or via getroost.com/flathead-store. Their discount will show at checkout.