Terms and Conditions for Roost
See Important information for:
LEAK DETECTOR | SMOKE ALARM

Roost Important Information:
Smart Water Leak and Freeze Detector

Model RSW-200A
User Guide Version: 1.4
Publication date: July 20, 2017

 

© 2017 Roost, Inc. All rights reserved. The Roost® word mark and logo are registered trademarks of Roost, Inc.  The Wi-Fi Certified Logo is a logo of the Wi-Fi Alliance®. All other logos and trademarks are the property of their respective owners. See www.getroost.com/patents for a list of applicable patents and/or patent applications.

No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Roost, Inc. Requests for permission to store, reproduce, transmit or distribute materials may be made to the following address:

Roost, Inc.
1250 Borregas Avenue
Sunnyvale, CA 94089

 

    Compatibility

The Roost Smart Water Leak and Freeze Detector requires iOS 8 or Android 4.2 (or higher) installation on a mobile device, and Wi-Fi® access.

 

    FCC Notice

This device complies with Part 15 of the FCC Rules.  Operation is subject to the following two conditions: 1) this device may no cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.

 

CAUTION

Changes or modifications to this unit not expressly approved by Roost, Inc. could void the user’s authority to operate this equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the Roost Smart Water and Freeze Detector
  • Increase the separation between the equipment and the receiver
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult getroost.com/support for help

 

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Roost may void the user’s authority to operate the equipment.

Radiation Exposure Statement: This equipment complies with the FCC radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

    IC Notice

This device complies with Industry Canada license-exempt RSS standard(s).  Operation is subject to the following conditions:

  • This device may not cause harmful interference.
  • This device must accept any interference received, including interference that may cause undesired operation of the device.

Cet appareil est conforme à Industrie Canada une licence standard RSS exonérés (s).  Son fonctionnement est soumis aux deux conditions suivantes:

  • Cet appareil ne doit pas provoquer d’interférences
  • Cet appareil doit accepter toute interference recue, y compris les interferences pouvant provoquer un functionnement indésirable de l’appareil.

 Radiation Exposure Statement:  This equipment complies with the IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

 Disposal Information

When the batteries in the Roost Smart Water Leak and Freeze Detector are no longer functional, please dispose of them properly, following the guidelines in accordance with applicable regulations for your country. In most countries, batteries must be recycled.

 Roost Important Information - Mobile Notifications

Mobile notifications are provided for informational purposes only. Accessing information through or in connection with the Services is not a substitute for obtaining the information from observing the situation directly. Roost makes no warranty or representation that use of the Services (alone or with any third-party product or service) will affect or decrease risk of damage to your home or elsewhere. The company cannot and does not provide specific information on what to do in an emergency situation in your home or elsewhere. It is your responsibility to educate yourself on how to respond to an emergency and to respond according to the specifics of your situation.

Roost cannot and does not guarantee that you will receive notifications within a certain time or at all. While Roost aims for the Services to be highly reliable and available, Roost does not offer any specific uptime guarantee for the Services and the Services are not intended to be reliable or available 100% of the time. The apps and device software may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, or other circumstances. The Services are subject to sporadic interruptions and failures for a variety of reasons beyond Roost’s control, including issues related to electrical or battery failure, wireless connectivity and service provider and carrier uptime. You will not be entitled to any refund or rebate for such suspensions, interruptions or failures. Roost is not responsible for (and you are responsible for) any damages allegedly caused by the failure or delay of the apps or device software to reflect current status or notifications.

The apps or device software will not be accessible without: (i) always-on broadband Internet access and a working Wi-Fi network in your home that communicates reliably with the Company’s products; (ii) mobile clients such as a supported phone; and (iii) other hardware or software that may be specified by Roost. It is your responsibility to ensure that you have all required hardware and software and that such hardware and software are compatible and properly configured. The Services may not work as described when the requirements and compatibility have not been met. You are responsible for all fees charged by the providers of such hardware or software in connection with your use of the Services.

Roost Smart Water Leak and Freeze Detector Limited Warranty

Please note: All claims made under the Roost Smart Water Leak and Freeze Detector One-Year Limited Warranty will be governed by the terms set out in this warranty document.

Roost, Inc. (“Roost”) warrants to the original purchaser only that the Roost Smart Water Leak and Freeze Detector (“Product”) shall be free from defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”).

6.1 REMEDIES.

If a defect in materials or workmanship arises and a valid claim is received by Roost during the Warranty Period, Roost, at its option and to the extent permitted by law, will (1) repair the Product at no charge using new parts or previously used parts that are equivalent to new in performance and reliability, or (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a product that is at least functionally equivalent to the product it replaces. If Roost is unable to provide a replacement and repair is not commercially practicable or cannot be timely made, Roost may refund the original purchase price you paid for the Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in jurisdictions where the Product is sold by Roost itself or through its authorized reseller or agent, and is valid to the extent permitted by applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original Warranty Period or for thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in the jurisdiction in which purchaser resides.

6.2 HOW TO OBTAIN WARRANTY SERVICE.

To obtain warranty service, you must obtain a Return Material Authorization (RMA) from our customer service team. For specific information on how to obtain warranty service on your Product, contact Roost using the information described at www.getroost.com/returns. When you contact Roost via telephone, you may be required to pay call charges depending on your location. Please contact your network operator for details. Proof of purchase may be required to verify eligibility. If Roost determines that your Product is eligible for mail-in service, Roost will provide you with an RMA and send you prepaid waybills and applicable packaging material, so that you may ship your Product to Roost. Roost will pay for shipping to and from your location if you follow Roost’s instructions regarding the method of packaging and shipping the Product. Otherwise, you will be required to reimburse Roost for shipping to and from your location. By returning the Product to Roost, you agree to transfer ownership to Roost. Any Product returned to Roost without a valid warranty claim or without a RMA may be rejected, returned at your cost (subject to prepayment) or kept for thirty (30) days for your pick-up and then disposed of in Roost’s sole discretion.

6.3 EXCLUSIONS AND LIMITATIONS.

This Limited Warranty applies only to the Product manufactured by or for Roost that can be identified by the “Roost” trademark, trade name or logo affixed to it. The Limited Warranty does not apply to any (a) Roost products and services other than the Product, or (b) the Roost mobile application and the related services provided by Roost that are enabled via the Roost mobile application or the Product. Please refer to the

Terms of Service that accompany the Roost mobile application for details regarding your rights with respect to its use.

This Limited Warranty excludes normal depletion and wear or tear, unless failure has occurred due to a defect in materials or workmanship. In addition, this Limited Warranty does not apply to: (a) damage caused by use with non-Roost products; (b) damage caused by abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship; (c) damage caused by operating the Product outside the permitted or intended uses described by Roost or with improper voltage or power supply; (d) damage caused by exposure to excessive heat, humidity, rain, moisture or other liquids or handling, storage or use of the Product in a manner contrary to Roost’s user instructions; or (e) damage caused by service performed by anyone who is not a representative of Roost. This warranty is void if a Product is returned with removed, damaged, or tampered labels or any alterations (including unauthorized removal of any external cover).

No Roost reseller, agent or employee is authorized to make any modification, extension or addition to this Limited Warranty.

In no event shall Roost be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Roost’s breach of these warranty terms; or (b) losses caused by the user’s fault.

 6.4 IMPLIED WARRANTIES AND CONDITIONS.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty or condition, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

6.5 LIMITATION OF DAMAGES.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ROOST SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF ROOST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Any limitations of liability in this warranty document shall not apply to death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6.6 GOVERNING LAW.

This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction.

6.7 SEVERABILITY.

If any term is held to be illegal or unenforceable, it shall be severed from this Limited Warranty and the legality or enforceability of the remaining terms shall not be affected.

6.8 NATIONAL  STATUTORY RIGHTS.

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty.

For Australian consumers: The rights described in this warranty are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Repair of the goods may result in loss of data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

For Canadian consumers: Residents of Quebec are governed by that province’s consumer protection legislation.

For consumers in the United Kingdom and Ireland: If a product is defective consumers may, in addition to any other rights which they may have under consumer law in the UK and Ireland, avail themselves of the rights contained in: for products purchased in Ireland: the Sale of Goods Act, 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 (S.I. No. 11/2003); for products purchased in the UK: the Sale of Goods Act 1979 (in particular Section 12), the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002.